Privacy Policy – Stay By Latinem LLC

Stay By Latinem (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you provide when using our website and services for room bookings (the “Website”). This Privacy Policy explains how we collect, use, store, and share your information, as well as your rights with respect to such information. By accessing or using our Website, you acknowledge and accept the practices described herein.

1. Information We Collect

When you use our Website, we may collect personal information that you voluntarily provide. This may include your name, email address, phone number, billing address, and any payment details required to process a booking. All payment transactions are processed through accredited payment gateways, and we do not store full card numbers. We may receive from the payment gateway details such as payment confirmations, transaction status, and the last four digits of your card (if provided by the gateway). Additionally, we may collect information regarding your booking preferences, stay history, and any feedback you provide to enhance our services.

We may also automatically collect certain information when you interact with the Website. This may include your IP address, browser type and version, device type and operating system, pages visited, time spent on pages, navigation patterns, and information collected through cookies or similar tracking technologies. This data helps us enhance the functionality of the Website, analyze trends, and provide a personalized user experience.

Furthermore, to manage your bookings and improve our services, we may process and retain certain data within our Property Management System (PMS). This information may include room availability, booking confirmations and modifications, and your stay history, which allows us to tailor our offerings and enhance customer service.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website performance, personalize content, analyze user behavior, and optimize your experience. You may manage or disable cookies through your browser settings; however, please note that certain features of the Website may not function correctly if cookies are disabled.

3. How We Use Your Information

We may use the information we collect for a variety of purposes, including to process your bookings, handle payments, and communicate confirmations, updates, or notifications regarding your stay. Your information may also be used to provide customer support, respond to inquiries, improve our services, enhance Website functionality, and send promotional offers or marketing communications (with your consent). Additionally, your information may be used to comply with legal requirements, prevent fraud, and protect our rights, property, or the safety of others. All credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties for commercial purposes. However, we may share your information with service providers and partners who assist us in operating the Website and delivering our services. This may include PMS providers, content management systems (CMS), third-party reservation system providers, payment processors, technology vendors, and banks. We may also share information where required by law, regulation, or legal process, or to protect our legal rights. In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. All third-party recipients are required to maintain the confidentiality and security of your information.

5. Cross-Border Data Transfers

Your personal information may be processed, stored, or transmitted in countries outside your residence, including the United Arab Emirates, where data protection laws may differ from those in your jurisdiction. Where such transfers occur, we implement appropriate safeguards, including standard contractual clauses or equivalent mechanisms, to ensure that your information receives a level of protection consistent with this Privacy Policy and applicable data protection regulations. By using our Website, you consent to such cross-border processing of your information in accordance with this Privacy Policy.

6. Data Security

We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include Secure Sockets Layer (SSL) encryption, secure servers, firewalls, and controlled access protocols. Access to personal information is strictly limited to authorized personnel who require it to perform their job responsibilities. Despite these measures, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials or account information provided by you

7. Accessing, Correcting, and Deleting Information

You have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete information, and, where applicable, request the deletion or restriction of your personal data. To exercise these rights, you may contact us at [email protected]. We will verify your identity before fulfilling any requests and will respond in accordance with applicable laws and regulations. Please note that certain information may be retained if required by law, for legitimate business purposes, or to fulfill contractual obligations.

8. Children’s Privacy

Our Website is not intended for use by individuals under the age of 18 without parental supervision. We do not knowingly collect, process, or store personal information from minors without parental consent. If we become aware that a minor has provided us with personal information without consent, we will take reasonable steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information may contact us at [email protected]. to request deletion or review.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or the services offered on our Website. Any such updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Material changes may be communicated to you directly through email or via prominent notices on the Website. Continued use of the Website following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

10. Limitation of Liability and Disclaimer

While we take reasonable measures to protect your personal information and ensure the functionality of our Website, we cannot guarantee that the Website will be uninterrupted, error- free, or free of viruses or harmful components. To the maximum extent permitted by law, Stay By Latinem shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or reliance on the information provided herein. This includes, without limitation, damages caused by unauthorized access to your personal information, transmission errors, or any third-party actions.

11. Acceptance of Terms

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this Policy, you must refrain from using the Website. Your continued use of the Website constitutes your acceptance of any changes or updates to this Privacy Policy.